Comparação entre os modelos norte-americano (ACSI) e europeu (ECSI) de satisfação do cliente: um estudo no setor de serviços

Gastos com Bens e Serviços de Tecnologia da Informação e Comunicação no Setor Público: um estudo de caso da Prefeitura de São Paulo

Estudo Bibliométrico da Produção Científica de Gerenciamento de Riscos entre os Anos de 2000 e 2012

Serviços em Redes Futuras: Objetivos, Tecnologias e Comparação de Iniciativas

The service sector, also known in economy as the third sector, is the new engine of the world’s economy. It is estimated that over 50% of gross domestic product of countries is derived from this sector. The technological developments of the late '90s led to the concept of Internet services through the so-called Web Services. With the increasing use of the Internet in various branches of the eco...

Estudo Comparativo entre Proposicionalização e Mineração de Dados Multidimensional sobre um Banco de Dados Relacional

Propositionalization and multidimensional data mining are the two main approaches applied in a relational database during the pre-processing stage of a knowledge discovery project for relational classi cation. Much has been discussed whether there are di erences between them on the nal performance of the intelligent system, however, few studies have been performed with public data of real probl...

Anãlise da sociabilidade de comunidades online para os usuários surdos: um estudo de caso do Orkut

In this paper, we examine the sociability proposal of online communities and their impact on the social interaction among deaf users through a case study of Orkut communities. The results allowed us to verify that the resources offered by the communities, as well as the way used to express them in the interface create challenges for deaf users to socialize in this environment.